Frequently Asked Questions


How do I get forms, such as disability, FMLA, etc., completed by my doctor?

You must either mail or bring into the office the form and a HIPAA-compliant patient authorization, which permits your physician to release the information to the requestor. Your physicians then will carefully fill out the form as necessary. We will be happy to mail you a HIPAA-compliant authorization for you to sign in front of a notary if you need one. Most forms require a fee payable at the time the form is received. The expected turnaround time is 7 to 10 business days.

How do I know if START accepts my insurance?

Here at START, we make it convenient for you by accepting most major
insurance plans. Please contact us at our START Center Medical Center location to see if your
insurance will be accepted.

Do I need a referral from my doctor to schedule an appointment with START?

It depends on your insurance. Some insurance companies require “an order” from your physician before they will pay for your medical visit. We recommend you call your insurance company to check on your benefits, and then you can call us to see if we accept your insurance.

What do I need to bring to my first appointment?

At your first appointment please bring the following with you:

Your insurance card

A form of personal ID (drivers license, passport, etc)

Physician referral forms if required by insurance

A list of current prescriptions or over-the-counter medications you are taking, including dose and frequency

Pertinent information about your medical and surgical history

Any related X-rays or records you may have

Have additional questions? Please don’t hesitate to call START at 210-593-5700. You can also schedule an appointment using our online appointment request form.

What is the START Center billing phone number?


The START Center billing phone number is: 210-593-5222